National Storage Centers - Livonia North

This place is amazing, facility is clean and secure! Definitely recommend National Storage Centers!

Great place. Clean, well kept, well lit. Steven and the staff are top-notch.

**UPDATE** Since leaving this review, I have been in contact with the regional manager. We have worked together to find a reasonable solution that works for bot... Read More

**UPDATE** Since leaving this review, I have been in contact with the regional manager. We have worked together to find a reasonable solution that works for both of us. I am updating my two stars to five because of this. I absolutely hate being the person who comes online to publicly air issues, but unfortunately it seems this is the only avenue I have left. I rented a 5x10 unit, and upon moving items into the unit discovered the insulation above was a balloon of water, that shortly after started leaking. I went to the office to notify Stephen. He tried to get ahold of the regional manager, but was unsuccessful so he allowed me to move my times to a 10x20, which was the only unit available. Thankfully I had help moving that day, and had a truck available to me, so we were able to move my items. Days later I hear from from Stephen. He was SO kind and accommodating. He offered a 10x10 unit, which sounds like a compromise, except I no longer have the moving help or truck available. The regional manager said they would absolutely not budge on price for the unit I had to move my items to. I asked if I could speak to her directly, but was never given her number or an email I could contact her with. At this point- they are expecting me to either pay full price, move my items for a THIRD time, and will not be hiring moving help or a truck for me to move my items with. I can not afford to take additional time off work to accommodate them for a storage unit that was not up to par when I moved into it. The unit I originally rented was 117, I was also able to see 111 had significant water hanging within the insulation also. I am curious to know what solutions they offered the units between, 113 &115. Do the renters of those units know their items could be ruined? Did they offer them to move into a different unit? If there are numerous customers being effected, how has a more appropriate solution not been presented? According to their mission statement they adhere to "the ability to work with our valued customers," yet I did not experience this. Instead of 1 star, I am giving 2, because Stephen has been kind, and understanding. Also, the facility is very clean!

Stephen Clark (livonia north)is accommadating in anything that I have asked of him. His customer service is superb. Great guy. He's a keeper.

Stephen was very diligent in his reminder calls and the property was always clean and the unit was dry throughout the winter

Ran out of space in my current unit. Stephen made it very easy and was very helpful in helping me find another unit to store my extra things. He also gave me in... Read More

Ran out of space in my current unit. Stephen made it very easy and was very helpful in helping me find another unit to store my extra things. He also gave me information on what I was doing wrong with securing my storage unit. This place is not only tightly secure, but clean and very easy to get to. No need to go inside. Quick drive up and drop off. Thank you very much Stephen for your help. Will be using this place for a long time to come.

Stephen has been such a tremendous help! He displays top-tier professionalism, and is always accommodating and pleasant.

Friendly and Clean. Manager Mr. Clark was very knowledgeable and professional. I would recommend this facility to other businesses.

Stephen was extremely helpful. We appreciate his professionalism and courtesy. Will recommend to everyone we know.

Thank you Stephen providing such amazing customer service. You made a difficult transition during a difficult time a little easier. I appreciate you and hope th... Read More

Thank you Stephen providing such amazing customer service. You made a difficult transition during a difficult time a little easier. I appreciate you and hope the company recognizes your efforts and dedication.

First and foremost I would like to thank Stephen for always treating me like family. He makes sure he keeps an eye on his business! Clean friendly and affordabl... Read More

First and foremost I would like to thank Stephen for always treating me like family. He makes sure he keeps an eye on his business! Clean friendly and affordable, this is where your belongings are safe! Ebony and Kirstin make my day every time!